SHIPPING ON RETURNS AND EXCHANGES IS ALWAYS FREE!
EXCHANGES (TRUE Diamond Science Website and Hit + Fit Events only)
We are able to exchange products for alternate sizes/colors of the exact product purchased within 30 days of the purchase date. We are not able to exchange a product for a different model. Once the product arrives at our warehouse, we will examine and ensure the product is new, unused, unwashed and in the original packaging (this includes the box, plastic poly bag, and tags). For all exchanges, we will ship a replacement product within 5-7 business days from the time we receive the original product in our warehouse. You will not be charged any additional shipping or restocking fees.
RETURNS (TRUE Diamond Science Website and Hit + Fit Events only)
For all returns, a refund will be credited back to the original method of payment used to place the order, within 5-7 business days from the time we receive the product in our warehouse. All products must be returned within 30 days of the purchase date and be new, unused, and in the original packaging (this includes the box, plastic poly bag, and tags) that it was shipped in. Returns submitted after 30 days will be refunded in form of a store credit. NO EXCEPTIONS.
Contact Us at (855) 794-8783 and firstname.lastname@example.org for more information. To start a return/exchange now, fill out our warranty return form and select “30 Day Unused Exchange/Return” as the reason for the return.