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TRUE DIAMOND SCIENCE BAT LIMITED WARRANTY

True Diamond Science is committed to making the best bats in the game. However, all materials are subject to fatigue and possible breakdown over time.

1 YEAR LIMITED WARRANTY

Under this limited warranty, TRUE Diamond Science will provide a one-time repair or replacement of your bat within 1 year from the date of purchase for the following conditions resulting from normal field use:

  1. Severe denting
  2. Structural cracking
  3. Broken end caps or knobs

This warranty can only be redeemed by the original purchaser. This warranty is also limited to one bat per original purchaser.

ELIGIBLE TRUE BATS

For a period of one year from the date of original purchase, True Diamond Science will warrant the following bats against defects in materials or workmanship:

Hybrid Baseball Bats

Aluminum Baseball Bats

SUBMITTING A WARRANTY CLAIM (US. AND CANADA)

Please follow the steps below to process your warranty claim:

  1. DO NOT RETURN YOUR BAT TO A RETAILER OR A TRUE FITTING REP
  2. Go to www.truediamondscience.com/warranty and fill out the online bat warranty form.
  3. The warranty submission must include the ORIGINAL RECEIPT (proof of purchase) and a photo of the defective section.  Proof of purchase is required to be eligible for warranty coverage.

**If True Diamond Science determines a replacement bat is appropriate, True Diamond Science will only provide replacement bats:

  • of equal or greater value;
  • for use within the same sport (i.e., returned baseball bats that approved will be replaced with a baseball bat) and;
  • for the same certification type/standard as the returned bat (i.e., returned USSSA that are accepted for warranty return will be replaced with a USSSA-approved bat)
  1. If True Diamond Science deems that the bat is ineligible for warranty coverage, a written explanation will be provided.

NOTE: Warranty coverage will be determined exclusively by True Diamond Science.  True Diamond Science cannot guarantee warranty coverage of your product until it is inspected and determined to be warranty eligible. Once the physical bat or image is received, if True Diamond Science determines that the product is eligible for warranty coverage, a repaired or replacement product will be shipped via Ground Delivery within three business days after receipt of the returned bat.  True Diamond Science reserves the right to substitute similar product if necessary.  The decision to replace a defective bat with a repaired or replacement bat, including a substitute model, is within the sole discretion of True Diamond Science. TRUE Diamond Science reserves the right to refuse warranty service to any person who our Warranty Department deems as abusing our products or warranty policy.

CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE NOT RECOVERABLE UNDER THIS WARRANTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR THIS PRODUCT AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

Dispute Resolution and Arbitration; Class Action Waiver.  In the interest of resolving disputes between you and True Diamond Science in the most expedient and cost effective manner, you and True Diamond Science agree that any and all disputes arising in connection with this product will be resolved by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. Our agreement to arbitrate disputes includes, but is not limited to, all claims arising out of or relating to any aspect this product, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, and regardless of when the claims arise. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND TRUE DIAMOND SCIENCE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

WARRANTY DOES NOT COVER:

This warranty does not cover normal wear and tear, abuse, alterations or mistreatment, bats used in temperatures under 60°F (15°C), bats purchased from non-authorized True Diamond Science dealers or individuals, bats that have been used with weighted training balls, bats that have been transferred from the original purchaser, bats used as team bats by multiple players, bats used as commercial bats (for example, “loaner” bats at commercial batting cages), and demo bats.

True Diamond Science does not approve of or authorize the purchaser to physically alter their bat.  Alterations includes, but is not limited to: rolling a bat in a vice, hitting foreign objects other than proper balls, inner wall shaving, end-loading the bat, or any other “bat doctoring” that is designed to change the character of performance of the bat in any way. Any suspected alteration of the bat will nullify the warranty.

TRUE Warranty Claim Form

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